Client Information
These terms explain how an online request becomes an approved and deposit-confirmed appointment at The2TiteXperience. Clients must accept this version before submitting a request.
Effective July 2026
These Terms & Conditions form a binding agreement between you (the “Client”) and The2TiteXperience, 2345 Valdez Street, Suite 103 & 104, Oakland, CA 94612 (the “Salon”). By submitting a booking request and checking the agreement box, you confirm that you have read, understood and accepted these terms.
All online submissions are booking requests and remain pending until reviewed and approved by the Salon. No payment is collected when the request is submitted. After approval, the Salon sends the Client a secure Square link for the required deposit. An appointment is confirmed only after the deposit has been paid. The Salon may accept or decline a request based on availability, service fit or other reasonable operational considerations. A consultation may be recommended or required after review for services that need additional assessment.
A deposit of 50% of the service price is required to secure every approved appointment, payable through Square using the link the Salon sends. Deposits are non-refundable but may be transferred one time to a rescheduled appointment when the Client provides at least 48 hours notice and the new appointment is scheduled within 7 days of the original date. The remaining balance is due at the appointment. Final pricing may be adjusted for hair length, density, condition or add-on services; any adjustment will be discussed before the service begins.
Please give at least 48 hours notice to cancel or reschedule. A no-call/no-show forfeits the deposit and may result in the Client being blocked from future online booking. Three cancellations may result in release as a client. If the Salon must cancel, the deposit will be transferred or refunded in full.
A 15-minute grace period applies. After 15 minutes, a $30 late fee is added, and the Salon may need to cancel or reschedule if there is no longer enough time to complete the service. In that situation, the deposit is forfeited.
Same-day appointments carry an additional $50 fee. Appointments on holidays carry an additional $75 fee. These charges are added to the total service amount.
The Salon operates by appointment only. Please do not bring extra guests or children who are not being serviced because space is limited. Arrive with hair prepared as instructed for the selected service; for most installs, that means clean, product-free hair in its natural state.
You agree to disclose scalp conditions, allergies, sensitivities, recent chemical treatments or medical conditions that could affect the service. The Salon may decline or discontinue a service for health or safety reasons. Salon services are not medical advice; consult a physician for scalp or skin concerns.
Results vary with hair type, history and condition, and no specific outcome is guaranteed. The Salon is not responsible for reactions or damage arising from undisclosed conditions or prior treatments. To the fullest extent permitted by law, the Salon’s total liability for a claim is limited to the amount paid for the service in question.
The Salon may ask to photograph finished styles for its portfolio and social media. If you prefer not to be photographed, tell your stylist before the service. That choice will be respected.
The Salon collects the contact and appointment information needed to review requests, manage appointments, process deposits and send service communications. The full Privacy Policy explains how this information is used, stored and shared.
The Salon may update these terms. The version accepted at the time of booking applies to that appointment.