Before Your Appointment

Cancellation Policy

Plans can change. This policy explains the notice period, deposit-transfer rules and the fastest way to request a cancellation or new appointment date.

Effective July 2026

48-hour notice

Clients should cancel or request a reschedule at least 48 hours before the appointment start time. Account holders may use the client portal while the online cancellation window is open. Guests should contact the Salon directly.

Deposit transfers

Deposits are non-refundable. With at least 48 hours notice, a deposit may be transferred one time to a rescheduled appointment within 7 days of the original appointment. Additional changes may require a new deposit.

Late cancellations and no-shows

A cancellation made inside the 48-hour window or a no-call/no-show forfeits the deposit. A no-call/no-show may also result in future online booking being blocked. Three cancellations may result in release as a client.

Late arrivals

A 15-minute grace period applies. After 15 minutes, a $30 late fee is added. If the remaining time is insufficient to safely complete the service, the appointment may need to be cancelled or rescheduled and the deposit may be forfeited.

Salon cancellations

If The2TiteXperience must cancel an appointment, the deposit will be transferred to a new date or refunded in full.

How to request a change

Use the client portal when available or contact the Salon at (510) 753-0647. A request is not complete until the Salon acknowledges it.